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Title

ICT Service Operations Manager

Location: London, All
Salary/Rate: Negotiable
Benefits: --
Type: contract
Key Experience
Key Skill 1: Knowledge of ITIL V2/V3 basics; ITIL V3 Foundation Certificate preferred.
Key Skill 2: Experience of designing and implementing service improvement plans.
Key Skill 3: Operational management, planning and organisational skills
Key Skill 4: Experience managing ICT support services
Other experience: Educated to degree level or equivalent.
Description
ICT Service Operations Manager - Public Sector - London - 3 months+

This role is deemed within scope of IR35 and pays 375 per day

An exciting opportunity has arisen for an experienced Service Operations Manager to join a higher education organisation and be responsible for defining, delivering and improving ICT Service Desk and Technical Support, Incident Management, Service Request Management, Problem Management, Change Management, Service Asset and Configuration Management, Business Application Support and Database Management services and related processes for staff and students across the University, ensuring that these services and processes are efficient, effective, and meet defined and agreed service levels.

We are looking for a person that is very customer focused that has excellent people management skills combined with the ability to manage difficult stakeholders.

SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics; ITIL V3 Foundation Certificate preferred.
C. Good knowledge and experience of managing an ICT Service Operation function, including ICT Helpdesk/Service Desk, Business Application Support and Database Management Support across a diverse and complicated organisation.
D. Experience in the day-to-day management of a diverse staff team including the identification of training, performance management and staff development.
E. Ability to manage, motivate and engage staff successfully to deliver professional, high quality, and customer focused service support.
F. Excellent communication skills and the ability to communicate with a diverse range of both internal and external stakeholders both verbally and in writing.
G. Proven experience of customer and supplier relation management
H. Experience of designing and implementing service improvement plans.
I. Operational management, planning and organisational skills.
J. Experience managing ICT support services covering the following technology areas: Desktops, Applications, Databases, Networks and Servers (physical and virtual).


please send your CV for immediate consideration

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.



ICT Service Operations Manager Jobs London
Spring Technology* jobs
Recruiter: Spring Technology*
Added: 05-10-2017
Source: Agency
IT Training Courses
Knowledge of ITIL V2/V3 basics; ITIL V3 Foundation Certificate preferred. & Experience of designing and implementing service improvement plans. training
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