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1st Line IT Helpdesk Jobs Heald Green
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1st Line IT Helpdesk

Location: Heald Green, Cheshire UK
Benefits: --
Type: any
Key Experience
Key Skill 1: IT, helpdesk, line
Key Skill 2: 1st, 1st line, IT Helpdesk
Key Skill 3: Support, Windows, Network
Key Skill 4: analyst, active directory, IOS
Other experience: Development, Software, Android, Management, Business, mobile, Office, Windows 7, agency, Consultancy, Hardware, Training, Solutions, Recruitment, Administration, Team, Services, http, Contract, Consultancy Services, requirements, directory, Technology, Installation, Documentation, Permanent, Information, active, MS Office, Specialist, troubleshooting, Communication, Active Directory, Organisation, printers, privacy, Patching, ticketing, Fixed, Email, Processes, Office365

1st Line IT Helpdesk - 16k-17k - 12 month fixed term contract

Your new company

Prestigious opportunity with a Sports Event Management and Consultancy company for a 1st line IT Helpdesk Analyst. We specialise in providing turnkey solutions for accommodation, ticketing, information technology, hospitality and transportation and in providing consultancy services for Sports Events.

Your new role

As our IT Helpdesk Analyst you will be responsible for:-

  • Call logging & handling of support tickets - escalation, prioritisation etc.
  • Investigating, troubleshooting & resolving software/hardware issues.
  • Set up & maintain desktops, laptops & mobile devices
  • Software installation & upgrades
  • Maintain printers & scanners
  • Active Directory & Office365 administration
  • Network patching & troubleshooting
  • Documentation of IT processes & procedures

What you'll need to succeed

Successful IT Helpdesk Analysts will possess a combination of the following skills:-

  • Good knowledge of Windows 7,10 & MS Office 20013-2016.
  • Familiar with iOS, Android and Windows mobile devices
  • Excellent communication skills
  • Good interpersonal skills, with ability to communicate with users across all levels of ability and seniority, by phone, email and face to face
  • Able to work as a team and on their own
  • Ability to recognise users' key requirements and prioritise tasks accordingly.

What you'll get in return

In return you will be rewarded with career development and training in a cutting edge organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

1st Line IT Helpdesk Jobs Heald Green
Hays Specialist Recruitment Limited jobs
Recruiter: Hays Specialist Recruitment Limited
Added: 13-08-2017
Source: Agency
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