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Web Support Analyst required to join a leading Digital Agency headquartered in Edinburgh City Centre.
You will be joining the operational Support team, acting as the first point of contact for all issues arising within 50+ customer websites.
This team operate on a 24/7 support rota so you must have flexibility to work out with standard working hours. Standard weekday shifts start from 4pm - 1am, with weekend shifts split between 9am - 4pm and 4pm to 1am. It is essential that you are flexible and can work any of the hours detailed.
Ideally you will be a graduate looking for your first entry level role in IT, alternatively as this role operates out of traditional working hours you could take this position on as a second role, as the client requires a minimum of 17 hours worked per week by each team member.
Responsible for providing first line support to a range of customer websites
Working with 2nd and 3rd line support teams and 3rd party support to resolve recurring technical issues
Working to develop and maintain technical training documentation
IT related degree
Excellent Communication skills - Both Written and Verbal
Good understanding of website support
Excellent problem solving and troubleshooting skills
Experience with website Content Management Systems would be an advantage
Prior experience working in a helpdesk environment and providing support via phone and email
If you think this is the role for you then please apply and call Callum Hunter - Infrastructure and Support Consultant on .
1st Line Support / Website Administrator / IT Support Analyst / Website Support / IT Technician / IT Helpdesk / Content Management System / Graduate / Edinburgh / Permanent
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