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2nd Line Support Analyst - Desktop (The Cromwell H Jobs London
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2nd Line Support Analyst - Desktop (The Cromwell H

Location: London, All
Salary/Rate: Negotiable
Benefits: --
Type: permanent
Key Experience
Key Skill 1: Support, analyst, line
Key Skill 2: Desktop, 2nd Line, 2nd
Key Skill 3: 2nd line support, support analyst, Windows
Key Skill 4: VMWARE, infrastructure, Network
Other experience: Exchange, Service, Server, Test, Development, networking, Software, Management, Data, Analysis, Technical, systems, VOIP, Office, Windows 7, Mac, Reporting, Applications, LAN, Degree, Hardware, Training, Solutions, Reports, Team, Telephony, Insurance, Services, Rest, leader, http, operations, Installation, Documentation, field, manage, Information, install, MS Office, servers, Telephone, troubleshoot, PCS, Develop, Problem, Performance, Component, Education, environment, troubleshooting, E-mail, Virtual, Switching, revenue, MCITP, Monitor, Organisation, printers, Maintenance, Networking knowledge, Health, PC hardware, Exchange Server, operation, IS, user, Partner, experience
Bupa's purpose is helping people live longer, healthier, happier lives. Our status, as a company limited by guarantee with no shareholders, enables us to make our customers our focus, reinvesting our profits to provide more and better healthcare for current and future customers.

We employ over 84,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, Thailand and the US.

Around 70% of our revenue is from health insurance, with the rest from health and care provision. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes and retirement villages in a number of countries.

A global leader in healthcare. With the infrastructure to succeed.

Job Summary

The Support Analysts's role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Key Responsibilities

Operational Management

* Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite problem resolution for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
* Install, configure, test, maintain, monitor, and troubleshoot physical servers and related hardware and software in order to deliver required infrastructure service levels.
* Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on.
* Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
* Manage the back-up library on a day to basis - ensuring that all data has been backed up and is stored securely.
* Manage and monitor the exchange server and services.
* Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
* Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
* Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order
* Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
* Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
* Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
* If necessary, liaise with third-party support and PC equipment vendors.

Essential Skills

Formal Education & Certification

* College diploma or university degree in the field of computer science or 3 years equivalent work experience.
* Certifications in MCSA/E or MCITP is desirable

Knowledge & Experience

* Excellent technical knowledge of PC and desktop hardware, including printers, scanners
* Excellent technical knowledge of PC internal components.
* Hands-on hardware troubleshooting experience.
* Working technical knowledge of current protocols, operating systems, and standards, (MCSA/E or MCITP)
* Ability to operate tools, components, and peripheral accessories.
* Able to read and understand technical manuals& procedural documentation
* Some networking knowledge - switching routing etc
* Knowledge of virtual environment (Vmware)
* Knowledge of VOIP telephony
* Good knowledge of MS office applications, Windows 7, Server 2003 / 2008 / 2012
* Able to work shifts (cover from 8am to 7pm) as part of the team rota
* Able to do on-call support cover as part of the team rota

In return you will be rewarded with excellent benefits - including 25 days holiday, free healthcare, an onsite gym and a subsidised canteen. You'll also be supported in developing your skills with ongoing training and career opportunities.

Bupa is committed to an environment which will attract, retain and motivate its people. Bupa aims to ensure that every applicant to, or employee of is assessed for employment, promotion and development solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

For further information on Bupa, our equal opportunities and your career with us, please visit (url removed)

2nd Line Support Analyst - Desktop (The Cromwell H Jobs London
Recruiter: Anonymous
Added: 20-03-2017
Source: Agency
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