NTT Security Global SOC's are fast paced, exciting and vibrant places to work. We offer a multicultural and cosmopolitan working environment with many varied and interesting opportunities. The global operation is 24x7, 365 days a year and the role offered here will reflect that requirement in shifts including days, nights and weekends. The European SOC (EU-SOC) is currently seeking applications from interested candidates to join our customer focused operation for the above role. Where appropriate, successful candidates will be expected to join an additionally funded "out of hours" rota after a qualifying period and subject to management discretion.
As a Security Analyst/ Engineer you will be accountable for:
- Providing proactive support in a timely and professional manner in alignment with SLA - Review, resolve and subsequently close service requests/tickets and complete change requests - Developing a rapport with customers to engender long lasting relationships - Adhering to escalation and call management processes and procedures - Providing accurate, succinct and sufficiently detailed documentation of work performed - Attending training courses covering products, technologies and personal development - Maintaining, improving and sharing knowledge utilizing in-house tools - Demonstrating commitment to delivering solutions within time and to a high level of customer satisfaction - Providing out of hours support on a rota basis as required
Experience Skills and Qualifications
As a Security Analyst/ Engineer your skills and qualifications will include:
- Experience in a similar role, ideally within the IT Security industry - Excellent TCP/IP networking skills - Knowledge on any of the following - Firewalls, Content Scanners/ Proxies or IDS systems - Experience of products from vendors such as Checkpoint, Juniper, F5, Bluecoat, Palo Alto, Cisco, Crossbeam, ISS, Sourcefire, - Knowledge of Unix (Solaris, Linux, BSD) and/or Windows (2000, 2003, 2008) - Outstanding track record of experience in a highly customer facing role - Lateral thinking combined with excellent troubleshooting skills (ITIL) - Strong commitment to personal development and a drive to develop themselves technically - Excellent communication skills (verbal and written) in English and German combined with professional telephone manners
NTT Security seamlessly delivers cyber resilience by enabling organizations to build high-performing and effective security, and risk management programs with controls that enable the increasingly connected world and digital economy to overcome constantly changing security challenges. Through the Full Security Life Cycle, we ensure that scarce resources are used effectively by providing the right mix of integrated consulting, managed, cloud, and hybrid services - delivered by local resources and leveraging our global capabilities. NTT Security is part of the NTT Group (Nippon Telegraph and Telephone Corporation), one of the largest information and communications technology (ICT) companies in the world. For more information, visit *******************
NTT Security is an Equal Opportunities Employer
Successful candidates may be subject to background and security checking.
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
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