Working in our state of the art Security Operation Center you will provide a high standard of customer support on security products in the NTT Security technical and managed services portfolio working as part of the global SOC operation.
As a Security Analyst/Engineer your responsibilities will include:
- Providing proactive support in a timely and professional manner in line with SLA - Reviewing, updating, resolving and subsequently closing service requests/tickets and completing change requests to a high level of customer satisfaction following defined processes and procedures - Providing accurate, succinct and sufficiently detailed documentation of any work performed - Attending training courses covering products, technologies and personal development (completing certifications as required) - Maintaining, improving and sharing knowledge - Writing of Knowledgebase articles ensuring they are accurate and timely - Involvement in Vendor meetings if required - Deliver Technical Account Management (TAM) services and/or SecureHands as appropriate - Occasional travel to regional offices, primarily France and Germany - Provide out of hours support on a rota basis as required and flexible with regards to working hours - May be required to help provide temporary cover for the night shift rota - Must be able to foster good relationships
Experience, Skills and Qualifications
As a Security Analyst/Engineer your skills and qualifications will include:
- Experience in a similar role, ideally within the IT Security industry - Ability to understand the customer operational requirements - Knowledge on any of the following - Firewalls, Content Scanners, Proxies or IPS/IDS systems - Preferable experience of products from vendors such as Checkpoint, Juniper, F5, Bluecoat, RSA, Palo Alto or Cisco - TCP/IP networking skills - Good knowledge of Unix (Linux, BSD) and/or Windows client and server - Lateral thinking combined with strong troubleshooting skills - Strong commitment to personal development and a drive to develop themselves technically - Being a reliable and flexible individual - Excellent communication skills (verbal and written) in English and either German or French combined with a professional telephone manner
NTT Security seamlessly delivers cyber resilience by enabling organizations to build high-performing and effective security, and risk management programs with controls that enable the increasingly connected world and digital economy to overcome constantly changing security challenges. Through the Full Security Life Cycle, we ensure that scarce resources are used effectively by providing the right mix of integrated consulting, managed, cloud, and hybrid services - delivered by local resources and leveraging our global capabilities. NTT Security is part of the NTT Group (Nippon Telegraph and Telephone Corporation), one of the largest information and communications technology (ICT) companies in the world. For more information, visit *******************
NTT Security is an Equal Opportunities Employer
Successful candidates may be subject to background and security checking.
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