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Application Support Analyst| Not for Profit | ITIL Jobs London
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Application Support Analyst| Not for Profit | ITIL

Location: London, All
Benefits: --
Type: 18-24 months any
Key Experience
Key Skill 1: SQL, Support, ITIL
Key Skill 2: analyst, SSRS, Application
Key Skill 3: application support, Visual, support analyst
Key Skill 4: ASP.Net, .net, infrastructure
Other experience: IT, SQL Server, Service, Server, Development, Microsoft, Management, Visual Studio, database, line, Business, Service Desk, Technical, systems, london, VB.NET, desk, Office, Visual Basic, Configuration, Reporting, ASP, Applications, 3rd Line, VB, Solutions, strategy, scripting, Administration, system, T-SQL, Services, multi-tier, http, Contract, requirements, Documentation, client, back end, Information, Develop, 3rd, ITIL v3, MS Sql Server, Organisation, Maintenance, database administration, MS SQL, Public, Recovery, Continuity, Fixed, IS, experience

Our client, an organisation within the Not for Profit Sector, based in Central London is looking for 2 application support analysts on a Fixed-Term Contract (FTC) Basis

The Role

The role will provide support for various application services for the public and internally to assist the IT strategy in developing and modernising the organisation's Business Applications and improve its existing products.

The main focus for this role would be around the support of the organisations Registration application (Wiser). The based code for the application is Visual Basic 6.0 with Microsoft SQL Back End, and reporting services (SSRS).

Some of the key accountabilities include:

  • Technical subject matter expert that supports the organisation in the development and maintenance of business critical applications such as the registration application.
  • Work as escalation point for the service desk to resolve incidents and facilitate request fulfilment.
  • Taking part in the triage of the organisation's applications and platforms, including occasional support outside of office hours.
  • Provide 3rd line Application Support on complex internally and externally developed applications
  • Maintain and develop current application solutions to support Business Continuity and Disaster Recovery requirements.
  • Provide input to application/infrastructure scalability and maintain application and related system documentation

Qualifications, experience, skills, knowledge and abilities

  • ITIL V3 qualified
  • Experience with supporting multi-tier infrastructures
  • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions.
  • System administration and configuration management skills.

Technical Skills

  • MS SQL Server (2005/2008/2012/2014)
  • Scripting (Visual Basic 6.0, MS Visual Studio)
  • Expertise in VB.NET, C# and ASP.NET
  • T-SQL
  • Database Administration
  • Experience of ITIL Compliant Call Management Systems ie Footprints
  • SSRS Reporting Services


  • Fixed term contract (18-24 months)
  • Salary between 55,000 and 60,000 per annum
  • Location: Central London

If you think this is the right role for you and you're available, please apply to get more information!

Application Support Analyst| Not for Profit | ITIL Jobs London
Recruiter: Difrent Ltd
Added: 11-01-2017
Source: Agency
Ref: JSAC.FTCASA.1001.
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