Customer Service, 3rd Line Support, 2nd, SLA, http, client, Incident, manage, 3rd, Problem, Specialist, environment, Communication, catalogue, Organisation, Service Design, Problem Management, managing, SLA's, experience
Are you a confident, motivated and experienced IT Service Manager seeking a new opportunity?
We are seeking a knowledgeable IT Service Manager for our client based in Darlington. They are a national organisation seeking an innovative individual with proven experience managing service expectations.
You will need to be proactive and demonstrate the ability to manage the service design, specialise in incident request and problem management whilst managing 1st, 2nd and 3rd line support for users in line with the key objectives of the organisation.
Who you'll be *You will be confident and empathetic in order to address the needs of the organisation *You will have excellent communication skills *You will demonstrate excellent customer service experience in order to appropriately manage customer expectations *You will be hands on and technically knowledgeable
Key experience *You will be experienced in creating and managing the SLA'S, OLA's and Service Catalogue . *You will be a specialist in identifying incidents and problems. *You will be experienced in identifying problem trends and take necessary course of action to resolve such problems. *Experience managing 1st, 2nd and 3rd line support. *You will have experience working within a Helpdesk environment.
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