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Title

First Line Support Analyst

Location: Cheltenham, Gloucestershire UK
Salary/Rate: £22,000 - £22,000 per annum
Benefits: 22000/annum
Type: permanent
Key Experience
Key Skill 1: Support, analyst, line
Key Skill 2: first, support analyst, First line support
Key Skill 3: Windows, IT, manager
Key Skill 4: Network, Project, helpdesk
Other experience: Service, Development, Security, Management, database, Data, Business, Technical, systems, delivery, desk, Office, Windows 7, Reporting, Applications, Application, Planning, Customer, Training, Reports, Administration, Team, Process, system, Services, http, Build, Technology, IT Support, field, client, Information, MS Office, DV, Develop, Performance, help, environment, IT Manager, Help Desk, Communication, Progress, Windows 2008/2012, IT Helpdesk, WINDOWS 2008, managing, operation, IS, user, Partner, experience, Go
Description
First Line Support / Helpdesk

Our client, a leading global integrated services brand has a dynamic and exciting opportunity for a First Line Support Analyst to join them and develop their career in IT support.

- Location: Cheltenham

- Salary: 22,000pa with an attractive benefits package.

Reporting into the IT Manager you will work in a reactive and service driven team to support users across the business. The role will present a variety of challenges and provide first line help desk support for day to day technical issues across the network. This is a great opportunity for personal development and long term career stability within a fantastic environment.

Key Responsibilities;

* To provide IT helpdesk and first line support to the user community.
* IT systems administration, support and management.
* Managing the Performance Management Information System on a day-to-day basis, ensuring that all necessary data is appropriately collated and monthly reports are completed on time.
* Assist and execute technology refreshes.
* Delivery of user training.
* Enforce and comply with the IT security policy.
* To contribute to project work within the IT Department as required

To be successful in your application you will have;

* A NVQ/GCSE/A Level/ONC/OND or equivalent qualification in IT and/or technical subjects with a desire to progress your career within the IT field.
* Good IT skills with working knowledge of Windows 7/10 operating systems.
* Help desk / first line support experience desired but not essential.
* Excellent verbal and written communication skill with the ability to build relationships at all levels across a business.
* A customer focused approach with strong time management, planning and organisational skill.

Desirable

* Applications skills in: MS Office Applications
* Knowledge of Windows 2008/2012

Please note;

A Developed Vetting (DV) check will be required for this position and so you must be prepared to go through an extended security screening process. As such, a realistic start date will be 9-12 months post interview.

This is an extremely exciting first step for the right person. You will be given excellent training and development within the role and within a very exciting brand and operation, don't miss out on your chance to be considered, apply now!

eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via

First Line Support Analyst Jobs Cheltenham
Recruiter: Anonymous
Added: 08-01-2017
Source: Agency
Ref: 205082531.
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