Technical Service Consultant

Service Delivery Consultant

Our prestigious FTSE 100 client based in Oldham is seeking a technically focused Service Delivery Consultant to be responsible and accountable for aspects of the clients product between development and delivery. This role requires hands on technical experience within a system/software/product environement. Therefore candidates applying need to be both technically and operationally driven.

The client provide software solutions & services to customers in the public sector.

The role of the Service Delivery Consultant is to provide relevant technical leadership with regards to the planning and implementation of Managed Services solutions both for new and existing customers.

RESPONSIBILITIES

•To deliver the service into all environments; internal QA, customer QA and production in accordance with business strategies in the areas of security, resilience, technological efficiencies and the carbon footprint of the organisation.
•To provide technical consultancy relating to any new product developments from the perspective of Managed Services and to ensure that new products fit in with the current environment.
•Identify improvements that can be made to existing Managed Service products•To provide technical support for all new and existing Managed Services products..
•To investigate the root cause of technical issues and to assist in the management and resolution of these issues, liaising with other departments where necessary.
•To work as part of a team to ensure 24/7 managed services availability for strategic customers. This will be achieved by being part of a team that covers the out of hours support rota.
•Ensure that all processes within the department are adhered to and to provide the Process Analyst with assistance and feedback on current or new procedures to ensure they reflect working practices.
•To engage with the development department•Ability to plan, monitor and control projects, ensuring effective and efficient use of resources with Managed Services
•Ensure any product issues are logged in the issues log and that escalation procedures are followed
•To escalate any major issues or problems to appropriate Managers where necessary.
•To identify any enhancements and suggestions for improvement that could be included in the products or the products integration.
•To attend Business Meetings and Customer meetings as required.
•To attend customer sites visits when necessary
•To investigate and make suggestions for improving product integration
•Performs additional functions incidental to Managed Services activities and ad-hoc project work as required.

Essential Experience/Skills The ideal candidate must have the following;

•Demonstrate the ability to operate computer systems that run production and development processing, and perform systems maintenance tasks
•Monitors and reports on systems performance
•The ability to demonstrate an understanding of web technologies
•Experience of .Net
•Experience of Java
•Experience of SQL
•Experience of configuration, tuning, optimization and trouble-shooting activities
•Knowledge of various technologies and software
•Good communication skills - Verbal & written
•Ability to work under own initiative and to deadlines
•Good Team Player
•Good organisational and administration skills
•Able to provide technical support, out of hours to the Managed Services support team via a resource rota.

Desired Experience/Skills The following skills would be advantageous but are not essential;

•Knowledge of Payment Card Industry Standards
•Experience of a service delivery/project driven environment
•Knowledge of ITIL practices

•Clean Driving License

There will be an on call/out of hours responsibility after approx 6 months, if not before.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.